faq
faq

faq

ITSIZER – Frequently Asked Questions (FAQ)

Welcome to ITSIZER’s FAQ section. Below you’ll find concise, polite, and clear answers to our most common customer inquiries. If you need further assistance, please don’t hesitate to contact us.

1. What payment methods do you accept?

We offer a variety of secure payment options for your convenience:

  • Credit & Debit Cards: Visa and Mastercard

  • Digital Wallets: Apple Pay and Samsung Pay

  • Online Gateway: PayPal

  • Installment Plans:

    • Tabby (Buy Now, Pay Later)

    • Tamara (2–4 interest-free installments)

Note: If you pay via Tabby or Tamara, your installment schedule and any refunds are managed directly through their platforms. Once we confirm a refund, Tabby or Tamara will adjust your plan accordingly.

2. How much are shipping charges?

All shipping costs—for purchases, returns, exchanges, and warranty claims—are borne entirely by the customer, whether shipping within the UAE or internationally.

3. What are the expected delivery times?

  • Within the UAE: 1–3 business days

  • International: 3–7 business days (subject to customs clearance)

Please ensure your shipping address is complete and accurate to avoid delays. We recommend using a reputable courier with proper packaging.

4. How can I track my order?

Once your order ships, we’ll send you a tracking number via email or WhatsApp. You can use that number to follow your shipment on the courier’s website.

5. Can I cancel or modify my order after placing it?

  • Cancellation is only possible before the order is dispatched.

  • Once shipped, you may return the item under our standard return policy (see Question 6 below).

For pre-shipment cancellations or modifications, please contact our support team immediately with your order number.

6. What is your return & refund policy?

  • Return Window: 15 calendar days from delivery date.

  • Conditions: Item must be unused, in original condition, with all accessories and packaging, plus proof of purchase.

  • Refunds:

    • Full refund for eligible returns.

    • The deduction if signs of use or missing accessories are found.

  • Return Shipping: All costs are paid by the customer.

For complete details, please visit our Return & Refund Policy page:
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7. What does the 1-month Golden Guarantee cover?

Our Golden Guarantee includes:

  • Internal hardware failures due to manufacturing defects

  • Functional malfunctions under normal usage

  • Free replacement with a similar model if repair is not possible

Exclusions: Physical damage, water exposure, software issues, or unauthorized repairs.

8. How do I submit a warranty claim?

  1. Contact us via:

  2. Provide:

    • Your order number

    • A clear description of the issue

    • Photos or a short video (if available)

  3. We’ll review your claim within 2–4 business days and guide you through the next steps.

Reminder: You are responsible for all shipping fees (to and from our service center) when filing a warranty claim.

9. Do you offer extended warranty plans?

Yes. Extended warranty options can be purchased at checkout or within the initial warranty period. All extended plans follow the same terms and exclusions as the 1-month Golden Guarantee.

10. How are PayPal refunds handled?

Refunds for PayPal transactions are issued back to your PayPal account in accordance with PayPal’s global refund timelines. ITSIZER cannot expedite PayPal’s internal processing times.

11. How do you protect my personal data?

We comply with UAE Data Protection Law (Federal Decree-Law No. 45/2021). We never sell your personal information and only share it with trusted service providers (payment gateways, couriers, analytics). For full details, see our Privacy Policy:
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12. Who can I contact for additional help?

Our customer support team is happy to assist you during UAE business hours:

We strive to respond promptly and professionally to every inquiry.

Thank you for choosing ITSIZER. We value your trust and are committed to providing you with exceptional service and quality.