faq
faq

faq

1. Are your products in good condition?
All of our products are Refurbished, Grade A.

2. Does the laptop come with a charger?
All laptops come with an original charger and battery.

3. How long does delivery take?
We deliver your order within 2-3 days in the UAE, and it takes about 2-5 days outside the UAE, but exact delivery times are not guaranteed.

4. How much should I pay for shipping?
The price of shipping is depending on your zone and your order weight. We offer free shipping throughout the UAE.

5. Do you support Installment payments?
Your credit card bank can help you with this.

6. Do products come with branded boxes?
We sell our products in IT SIZER branded boxes.

7. Does The laptop comes with an Arabic keyboard?
If You need an Arabic keyboard, Write your request in the "Note" section when you are registering your order.

8. How can I pay for my purchase?
You can pay online. We also offer cash on delivery for those living in GCC countries.

9.  Do you offer a return and refund policy?
Our products come with a 15-Day Money-Back Guarantee. No questions asked. The customer is responsible for the shipping cost outside the UAE

10. Should I pay for customs duties and taxes outside the UAE?
Customers in other countries are responsible for customs duty and customs fees. In addition, custom taxes and duties will be collected separately by your country's government. 

11. Where is your store? Can I visit your store to check your products?
We're an online shop in UAE and our products are only available online.