Privacy Policy

ITSIZER Privacy Policy

Your privacy is important to us. This Policy explains how ITSIZER (“we,” “our,” or “us”) collects, uses, shares, and protects your personal information when you visit our website or make a purchase. Please read it carefully.

1. Information We Collect

a. Information You Provide Directly

Account & Order Details: Name, email, phone number, shipping address, billing address
Payment Information: Transaction references (we do not store full card numbers or Tabby/Tamara credentials)
Customer Service Interactions: Chat transcripts, emails, WhatsApp messages

b. Information Collected Automatically

Device & Usage Data: IP address, browser type, operating system, pages visited, time stamps
Cookies & Tracking: Session cookies, analytics cookies (Google Analytics), marketing pixels

2. How We Use Your Information

We use your data for the following lawful purposes:

Order Fulfillment & Support
- Process and ship your orders through third-party couriers
- Manage returns, refunds, exchanges, and warranty claims
Payment Processing
- Interface with PayPal, Tabby, Tamara, Apple Pay, Samsung Pay, Visa, and MasterCard
- Confirm transactions, handle refunds via the original payment method
Service Improvement & Personalization
- Analyze browsing patterns to optimize our website and product offerings
- Provide personalized recommendations and promotional offers
Legal & Compliance
- Prevent fraud and abuse of our policies
- Comply with UAE Data Protection Law (Federal Decree-Law No. 45/2021) and applicable regulations

3. Sharing & Disclosure

We will never sell your personal information. We may share it only with:

Service Providers: Payment gateways, shipping couriers (e.g., DHL, Aramex), IT hosting and analytics partners
Legal Authorities: When required by law or to protect our rights
Business Transfers: In the event of a merger, sale, or asset transfer (with notice to you)

All third parties are contractually bound to keep your data confidential and use it solely for the agreed purpose.

4. Cookies & Tracking

We use cookies and similar technologies to:

Enable core site functionality (session cookies)
Measure and improve site performance (analytics cookies)
Deliver targeted marketing (advertising pixels)

You may manage or disable cookies in your browser settings, but some features of the site may not function properly if cookies are blocked.

5. Data Security & Retention

We implement industry-standard security (TLS encryption, secure servers) to protect your data.
We do not store full payment credentials—these are handled by our payment partners.
We retain your personal data only as long as necessary to fulfill the purposes outlined above, typically up to 5 years for order records, or as required by law.

6. International Transfers

If you are outside the UAE, please note that your information may be transferred to—and processed in—the UAE. We take all steps required under UAE law to ensure your data remains protected when transferred internationally.

7. Your Rights

Under UAE law (and applicable privacy regulations), you have the right to:

Access the personal information we hold about you
Correct or update inaccurate data
Request deletion of your personal information, subject to our legal obligations
Withdraw consent where processing is based on consent

To exercise these rights, contact us at support@itsizer.com or WhatsApp +971504932245. We will respond within 30 days.

8. Children’s Privacy

Our services are not directed at children under 18. We do not knowingly collect personal data from minors. If you believe we have done so, please contact us to have it removed.

9. Changes to This Policy

We may update this Policy occasionally. The “Effective Date” at the top will reflect the most recent revision. Please review it periodically.

10. How to Contact Us

If you have questions, concerns, or requests regarding your privacy, please reach out:

Email: [email protected]
WhatsApp: +971504932245

We value your trust and are committed to protecting your personal information.